RETURNS & EXCHANGES POLICY
Last updated: 10 August 2026
This Returns & Exchanges Policy applies to consumer purchases made through eu.inbk.store.
Nothing in this Policy limits any mandatory consumer rights provided by applicable European Union or national consumer protection law.
Seller details
Seller:
Individual Entrepreneur Nait Igan, trading as INBK
Tax identification number (RNO KPP): 3311405175
Country of registration: Ukraine
Registered address: Veluka Vasulkivska 112, apt 53, Kyiv 03150, Ukraine
Business address: 49 Predslavinska Street, Kyiv, 03150, Ukraine
Email: igannajt@gmail.com
Telephone: +420 773 971 791
Return address: Igan Nait, Apt D.4.15, Pernerova 136/45, 186 00 Prague 8 – Karlín, Czech Republic
1. Right of withdrawal
If you are purchasing as a consumer, you have the right to withdraw from your purchase without giving any reason within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
If several products from one order are delivered separately, the withdrawal period starts after the last product is received.
If the final day of the withdrawal period falls on a non-working day, the deadline is extended until the next working day.
2. How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.
You can do this:
through our online withdrawal form: [LINK TO ONLINE WITHDRAWAL FORM];
by email to: [CUSTOMER SERVICE EMAIL]; or
by sending a clear written statement to our registered address.
You may use the model withdrawal form provided at the end of this Policy, but its use is not mandatory.
It is sufficient to send your withdrawal notice before the withdrawal period expires. Simply refusing delivery or returning a parcel without notifying us does not constitute a valid withdrawal.
If you use our online withdrawal form, we will send you confirmation of receipt without undue delay, including the content of your request and the date and time it was submitted.
3. Returning the goods
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after the date on which you informed us of your decision.
Please send returns to:
Igan Nait
Pernerova 136/45, Apt D.4.15
186 00 Prague 8 – Karlín
Czech Republic
Please include your name and order number inside the parcel. We recommend using a trackable delivery service and keeping proof of postage.
Do not send parcels cash on delivery, as we cannot accept cash-on-delivery returns.
4. Condition of returned goods
You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functionality, in the same way you would be permitted to inspect it in a physical shop.
You are responsible only for any reduction in value caused by handling beyond what is reasonably necessary for such inspection. Any deduction from the refund will reflect the actual reduction in value. We do not charge fixed restocking or administration fees.
The original packaging is not a mandatory condition of return. However, the product must be packaged securely to prevent damage during transport.
5. Return costs
For returns made because you changed your mind, you are responsible for the direct cost of returning the goods.
If you withdraw from the entire order, we will also refund the cost of the least expensive standard delivery option offered at the time of purchase.
If you selected a more expensive delivery option, such as express delivery, the additional delivery cost will not be refunded.
If the product is defective, damaged, incorrect or not as described, we will cover the necessary return costs.
6. Refunds
We will refund all payments due without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until:
we receive the returned goods; or
you provide evidence that the goods have been sent back,
whichever occurs first.
The refund will be made using the same payment method used for the original purchase unless you expressly agree otherwise. You will not be charged any fee for receiving the refund.
The time required for the refund to appear in your account may depend on your bank or payment provider.
7. Exchanges
If you would like a different colour, size or model, please return the original product in accordance with this Policy and place a new order.
This is the fastest way to ensure that your preferred product remains available. We do not reserve replacement products while a return is in transit.
This procedure does not limit your right to receive a refund.
Defective, damaged or incorrectly supplied products are handled under Section 9 below and are not treated as standard exchanges.
8. Products excluded from the right of withdrawal
The statutory right of withdrawal does not apply to products:
made to your individual specifications;
clearly personalised for you, including products with an individually requested name, initials, logo, text, embroidery or non-standard dimensions;
supplied in a sealed protective package which are genuinely unsuitable for return for health protection or hygiene reasons after the seal has been broken, where this exception was clearly stated before purchase.
Choosing a standard colour, size, model or other option offered on our website does not, by itself, make a product personalised.
These exclusions do not apply if the product is defective, damaged, incorrect or does not correspond to the order.
Products purchased during a sale or with a discount remain subject to the same statutory return rights unless a specific legal exception applies.
9. Defective, damaged or incorrect products
If you receive a defective, damaged or incorrect product, please contact us at [CUSTOMER SERVICE EMAIL] and provide:
your name and order number;
a description of the problem; and
photographs where reasonably possible.
Photographs help us assess the issue more quickly but do not replace or limit your statutory rights.
Under EU consumer protection law, consumers are entitled to a minimum two-year legal guarantee of conformity from the date the goods are received.
Depending on the circumstances and applicable law, you may be entitled to:
repair;
replacement;
an appropriate price reduction; or
termination of the contract and a refund.
Repair or replacement will be provided free of charge, within a reasonable time and without significant inconvenience. If repair or replacement is impossible, disproportionate, unsuccessful or not completed within the required period, other statutory remedies may apply.
We will cover the necessary cost of returning a defective, damaged or incorrectly supplied product.
10. Business purchases
The statutory 14-day consumer right of withdrawal does not apply to purchases made wholly or mainly for business or professional purposes.
Returns relating to wholesale, private-label, corporate or other business orders are governed by the terms agreed separately for the relevant order.
11. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. Use of this form is optional.
Seller details
Seller: Individual Entrepreneur Nait Igan, trading as INBK
Tax identification number (RNO KPP): 3311405175
Country of registration: Ukraine
Registered address: Veluka Vasulkivska 112, apt 53, Kyiv 03150, Ukraine
Business address: 49 Predslavinska Street, Kyiv, 03150, Ukraine
Email: igannajt@gmail.com
Telephone: +420 773 971 791
Return address: Igan Nait, Apt D.4.15, Pernerova 136/45, 186 00 Prague 8 – Karlín, Czech Republic
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s):
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Order number:
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Ordered on:
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Received on:
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Consumer’s name:
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Consumer’s address:
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Consumer’s email:
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Signature:
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Required only if this form is submitted on paper.
Date:
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