Shipping and payment
Payment
Orders placed on inbkeurope.com can be paid securely online using:
Visa
Mastercard
Apple Pay
PayPal
Card payments and Apple Pay payments may be securely processed through Portmone, our payment service provider.
International Visa and Mastercard cards issued by foreign banks are accepted.
Your bank or payment provider may apply currency conversion according to its own exchange rate and terms.
The available payment methods will be displayed at checkout.
Payment must be successfully completed before your order is prepared for dispatch.
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Delivery/pick-up of orders in Ukraine
Delivery and pick-up of orders within Ukraine are carried out according to the delivery terms specified for Ukraine.
Available delivery methods, costs and estimated delivery times are provided during checkout or in the relevant delivery information on the Website.
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International order delivery
We offer international delivery, with European orders primarily dispatched from Prague, Czech Republic.
European delivery
Delivery within Europe is free of charge.
There is no minimum order value required for free European delivery.
European orders are primarily dispatched from Prague via DHL or DPD, depending on the destination and delivery availability.
Orders are normally prepared and dispatched within 1–3 business days after successful payment.
Delivery times depend on the destination country and carrier. Estimated delivery information will be provided where available during checkout or after your order has been dispatched.
Once your order has been shipped, you will receive a shipping confirmation and tracking information by email.
Taxes and duties within the EU
Orders dispatched from Prague to destinations within the European Union do not require the customer to pay customs duties upon delivery.
European delivery is free of charge, and no additional shipping fee will be charged to the customer.
In certain exceptional cases, an order may be dispatched from another location. If this could result in additional import charges for the customer, the relevant information will be provided before the order is completed.
Delivery outside the European Union
We also offer delivery to selected destinations outside the European Union.
Shipping availability depends on the destination and will be displayed during checkout.
Orders delivered outside the EU may be subject to local import taxes, customs duties or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the product price and may be payable by the recipient.
Tracking
Once your order has been dispatched, you will receive an email with your tracking information.
Please make sure that the email address, telephone number and delivery address provided with your order are correct.
If you have not received your shipping confirmation or have any questions regarding your delivery, please contact us at:
Please include your order number when contacting us.
Damaged or lost parcels
Please inspect your parcel upon receipt.
If your parcel arrives visibly damaged, please photograph the packaging and the product and contact us as soon as possible at beautykultura.group@gmail.com.
If your parcel is lost during delivery, please contact us with your order number. We will work directly with the delivery provider to investigate and resolve the issue.
Your statutory consumer rights are not affected.